Support

We're here to help. This page covers the most common questions. For anything not listed below, tap the chat icon in the bottom-right corner to reach us directly.

How matching works

AISURU is an essay-based dating app. You write five short essays about who you are — your ideal Tuesday, your beliefs, how you love, your ambitions, and how you've grown. Our AI analyzes each essay across four dimensions (lifestyle, emotional depth, values, and productive differences) and scores your compatibility against other users in your area.

Matches are delivered once per day, typically in the morning. You'll see new matches appear on the Matches tab — there's no swiping, and no endless scrolling.

Who sees my essays?

Only people you've been matched with can read your essays, and vice versa. Free users see a short essay teaser from each match. AISURU+ members can read the full essays for all of their matches.

Your essays are never sold, licensed, or shared with third parties. See our Privacy Policy for details.

Canceling your AISURU+ subscription

Your AISURU+ subscription is billed through the Apple App Store. You can cancel anytime — your access continues through the end of the current billing period, then automatically ends.

To cancel on iOS:

1. Open Settings on your iPhone or iPad
2. Tap your name at the top, then tap Subscriptions
3. Find and tap AISURU+
4. Tap Cancel Subscription

If you can't find the subscription under your Apple ID, make sure you're signed in with the Apple ID that was used for the purchase.

Refunds for Apple purchases are handled by Apple directly. You can request a refund at reportaproblem.apple.com.

Deleting your account

You can delete your AISURU account at any time from within the app:

1. Open the app and go to Settings
2. Scroll to the bottom and tap Delete Account
3. Confirm the deletion

Account deletion is permanent and cannot be undone. All of your essays, photos, matches, and messages will be removed from our systems. If you have an active AISURU+ subscription, you'll need to cancel it separately through Apple (see above) — deleting your account does not cancel the subscription on Apple's side.

I'm not getting any matches

A few things can affect this:

• Your area may need more profiles. Matches require enough nearby users of your preferred gender. New cities take time to reach the activation threshold — share the app with friends to help yours go live faster.
• Your essays may need more depth. The AI works best with 300+ word essays that reflect how you actually think and feel. Short or generic essays make scoring less accurate.
• Your gender preferences. Matches are only created between users who are mutually interested in each other's gender.

Editing my essays

Once you finalize your essays, they're locked in for scoring. If you need to edit them, contact support via the chat icon and we'll help — but note that re-finalized essays will re-run scoring, which may change your matches.

Reporting a user or a bug

On any match profile, tap the menu and choose Report. For bugs, use the chat icon below and include a short description plus a screenshot if you can.

Still need help?

Tap the chat icon in the bottom-right corner of this page to start a conversation with our team. We typically reply within one business day.